How to export workfow of some request type for Next-gen service desk project?

V Z
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 8, 2020

You can find workflow in "Project Setting" -> "Request types" -> "Edit workflow". But I cannot see an export option for it. (For classic project template, the workflow can be see in Jira setting)

I have checked this page https://support.atlassian.com/jira-service-desk-cloud/docs/manage-how-work-flows-in-your-next-gen-service-desk/, and cannot find useful inforamation about export request types. We can copy a workflow of one request work to another, but it cannot be done across different project.

1 answer

1 accepted

0 votes
Answer accepted
edwin vasquez
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 8, 2020

Hello @V Z and welcome to the community!

The option to copy next-gen project configurations and workflows wont be available until later this year. This is announced in the link below.

https://www.atlassian.com/software/jira/whats-new/next-gen?_ga=2.134834868.452324198.1583727179-375817174.1581609958#intheworks

2020-03-08_23-17-00.pngDoes this answer your question?

V Z
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 8, 2020

Thanks. Great to hear this new feature will come soon.

Dennis Schridde
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 10, 2021

Was this eventually implemented? It does not appear on the roadmap anymore, neither in the "shipped" section, nor in the "in the works" section.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events