How to edit fields in Form builder in the "Drag fields to build the form" selection?

[Britt Mortensen]

I want to establish a new Form in Jira Work Management, but I am missing a field that is important. How can I add a new field to the "Drag fields to build the form" selection?

I have created a new custom field.

[John Funk]

Hi Britt - Welcome to the Atlassian Community!

You need to add a context for the Custom field to include the Jira Work Management project. This should make the field show up to be able to drag it to the form. 

[Britt Mortensen]

Thanks for the quick reply, I'll test :-)

[Britt Mortensen]

I have added a context for the Custom fiel, still not showing

[John Funk]

Did you do all of that in the same browser tab? If not, you might need to refresh your forms page for it to show up. If you refresh and still not there, can you share a screenshot of your Context for the custom field? 

Also, I should have asked before - is this a Company-managed project or Team-managed? 

[Britt Mortensen]

Company-managed project

[John Funk]

You have an issue type, but not a Project. You need to add a project to the Context. 

[Britt Mortensen]

I've made the change in the same browser tab, but the selection still doesn't show up

[John Funk]

You might try clearing cache and refreshing. It should be there. 

[Britt Mortensen]

I have cleared the cache, tried other browsers, but no luck.

[John Funk]

Very strange. I don't know what else to tell you other than to open a support ticket with Atlassian:

https://support.atlassian.com/contact/#/

Please post back here with the resolution - very interested to know what they found.