How to configure "Time to close after resolution" SLA ?
Pete P
Rising Star 
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
I need to auto-close my incident (issues) from their resolved status after x period of time. I notice there is a built-in SLA to do this very thing. I am having difficulties configuring it for some reason. I have set it to auto-close after 1 minute after status = resolved. and nothing happens.
Can someone help point the error in my ways?
I noticed this link but it applies to cloud and we have server:
https://support.atlassian.com/jira-service-management-cloud/docs/auto-close-incidents-after-they-are-resolved/
1 answer
1 accepted
Tom Lister
Community Leader 
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Hi @Pete P
The SLA's are only timers. They can be used to check breaches etc but don't perform actions.
Look at the Automation menu for actions to be performed
Pete P
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.