Hi,
We have Jira 8.20.x DataCenter. In the workflow, I have already set a post function that:
When certain Request Types arrive in Queue, Jira
Automatically assigns those issues to (User A).
Now that these issues are assigned to (User A), we want to automatically add a label to all of these issues that says "WORKEXAMPLE"
I am new to Jira and was unable to do it with triggers, so I tried in autmation and it would not allow me to customize the options needed. Someone recommended Scriptrunner but I am new to it as well.
We currently have Automation and Scriptrunner Apps available to us :)
Can anyone possibly help?
Hi @Channing and @habib rahman -
This is all you need:
If you do not see the fields for editing, they are configured here:
By adding this automation, the previous labels would be overwritten? I need this feature but not removing the previous labels, but only adding a new one such as "reviewed"
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Hi @Raphael Fernandes --
The Labels field has a handy ADDREMOVE option that lets you do exactly what you want:
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For the Labels fields, if you click the [...] and choose ADDREMOVE, you should see two fields: Values to add, and Values to remove, as in this this image from @Trudy Claspill's post:
Are you seeing that? And you're only putting labels you want to add under Values to add?
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Huh, that's odd. Are there any other Edit operations in your rule? If you can share a screenshot of your rule, we would be able to see if there's anything that looks awry.
But without that, I would look at a few things:
Issue history - is it showing just a single entry like:
Automation for Jira updated the Labels March 7, 2023 at 4:06 PM HISTORY
Old Labels -> New Labels
Or I'm wondering if two updates might happen:
Automation for Jira updated the Labels March 7, 2023 at 4:06 PM HISTORY
Old Labels -> None
Automation for Jira updated the Labels March 7, 2023 at 4:06 PM HISTORY
None -> New Labels
Audit log - does the audit log show more than one edit/update happening?
Also, you might try just adding some Log actions for debugging, printing the value of {{issue.labels}} at various points during the rule.
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