How to Define 4 Quadrants for Work Management to tickets?

[Naveen Papanna]

@q1 - Severity 1-Fatal Or Priority 1-Critical  

@Q2 - Severity 2-Major Or Priority 2-High 

@Q3 - Severity 3-Minor Or Priority 3- Medium

@Q4 - Others lower Severity and Priorities

[Marco Brundel]

Hi @Naveen Papanna ,

I solved it for a customer with an automation rule. See the screen dump. I have included several JQLs in the rule to fill in the "Risico" field (Risico is in your usecase "quadrant) based on the "Groot" and "Kans" fields (in your usecase "Severity" and "Priority")

Is this an option for you?

Regards, Marco

[Naveen Papanna]

JQL's not working. any other alternative ?

[Marco Brundel]

Hi @Naveen Papanna ,

how does your JQL look like?

And do you have a screendump of your automation rule?

Regards, Marco

[Naveen Papanna]

If: matches
(Impact="Severity ( >51 gebruikers worden geraakt)" AND Priority in (Severity,Middel)) OR (Impact ="Middel (11 tot 50 gebruikers worden geraakt)" AND Priority = Severity )

Then: Edit issue fields
Risico

Else-if: matches
(Impact ="Middel (11 tot 50 gebruikers worden geraakt)" AND Priority = Middel) OR (Impact ="Severity(>51 gebruikers worden geraakt)" AND Priority = Klein) OR ( Impact ="Klein ( 1 to 10 gebruikers worden geraakt)" AND Priority = Severity)

Then: Edit issue fields
quadrant

[Marco Brundel]

Hi @Naveen Papanna ,

The screen dumps are from a similar case I built for a client. Copying the JQL filters exactly will not work.

You have to convert the filters to your situation and with your fields.

With the information I see from your question, I arrive at approximately these filters:

Severity="1-Fatal" AND Priority="1-Critical"

Then: Edit issue fields
Quadrant

Fill with Q1

Severity="2-Major" AND Priority="2-High"

Then: Edit issue fields
Quadrant

Fill with Q2

Etcetera


regards, Marco