How my Tempo custom field "Account" was translated without any admin intervention ?

Philippe LECOMTE
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November 2, 2020

Hi,

This morning was awful : All my users contacted me because their filters don't work anymore.

Each concerned filters was using " ... AND Account = 'FeaturesXXX' " to filter issues on a specific TEMPO account.

After i checked, the Tempo Custom field "Account" that we used for 3 years just disappeared to be renamed "Compte" ("Account" in french). The custom field is locked (managed by tempo directly) and i cannot rename it back.

Any idea about the cause of this bug or how to correct it ?

Thanks ! :)

Philippe

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Allister May 21, 2024
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Susanne Götz _Tempo_
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November 3, 2020

Hi @Philippe LECOMTE ,

Can you please create a ticket for this in our Tempo support channel, https://tempo-io.atlassian.net/servicedesk/customer/portal/6 so we can better investigate this.

Can you please add information about the language setting of your JIRA instance and your User profile.

Screenshots might be helpful.

Best regards,
Susanne Götz
Tempo team

Philippe LECOMTE
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November 3, 2020

Hi Susanne,

I've just done that.

Thank you.

Regards.

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