How do you manage REsovled status beeing not Done from reporter?

[Carolina SILVA]

hi all Jira administrators,

I have a workflow that expect a Done status, once a Resolved one is received.
the primary goal of that, is to expect the reporter taking an action when he receive a resolved status on Jira, to test and confirm the raised issue is properly corrected. 

When it is, he must transition its Jira to Done.

An automation should solve this but from my point of view, it means the reporter do not care about testing the Jira. (He may did it but did not confirmed that to assignee)

What's your suggestion in your company?

thanks for sharing your advices

[Fabio Racobaldo _Herzum_]

Hi @Carolina SILVA ,

that is a usual problem. In my company we use a post function on resolve transition that automatically assign ticket to reporter for confirmation.

In order to avoid that a ticket remains in a resolved status, we have put in place an automation that automatically move tickets resolved after a 2 weeks based on last update date.

Fabio

[Carolina SILVA]

Thanks @Fabio Racobaldo _Herzum_ 

[Fabio Racobaldo _Herzum_]

you're welcome @Carolina SILVA