How can I see those "Restrict Service Desk Agent" information

Question

Hello there,

I m with the role: ORG & SITE ADMIN

I created a search filter and try to do some analysis of resolution time of each ticket, which I added some columns into the search result like "Time to first response, time to resolution"

but I saw "Restrict Service Desk Agent" shown on screen.

I do some research here, most are pointing to " Service Desk functionality and specially SLA feature. "

How can I able to see those information?

Kevinn Cheng · Answer

Hi Seba,

Tks for your quick response. 
Got it. So how can I see/manage this "JSM agent License" as my company account is managed by 3rd party vendor.

Sebastian Krzewiński · Answer

hi @Kevinn Cheng

Message say that you don'y have assigned JSM agent license. Some JSM data require this license.

Regards,

Seba