How can I add users to Jira Work Management?

[Marianne Dalland]

We just signed up for the Jira Work Management trial. This is listed under 'active subscriptions', but with 0 users. (In the rest of our Atlassian products we have ~150 users.

Furthermore, and maybe this is related to the above issue with 0 users, I am able to create a Business Project, but not access if after creation. I just get an error message 'you don't have the rights to this project'. Also the business project doesn't appear in the list of suggested projects when I try to create a new issue.

Any pointers are appreciated.

Thanks,

Marianne

[Marianne Dalland]

Hi @Jeremy D,

Thanks for your input.

Yes, I'm the Jira admin, which was why it was so strange that I couldn't access the board.

But got assistance from one of the other admins, apparently there was some group permissions I had gotten wrong.

Cheers,

Marianne

[Jeremy Daugherty]

Are you the Jira Admin?

Have you tried following the guide linked below?

https://support.atlassian.com/jira-work-management/docs/add-new-users/