How can I add a custom priority icon

lisa March 29, 2021

Hi there

 

I am trying to figure out how I can add another icon (more than the given options) for my different ticket priorities?! 

 

I cannot figure out how I would get another link I can insert there? Is there a way to upload an image somehow? 

Screenshot 2021-03-29 at 18.22.22.png 

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Trudy Claspill
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March 29, 2021

Hello @lisa 

Refer to this article:

https://confluence.atlassian.com/jirakb/how-to-upload-custom-priority-icons-in-jira-788961156.html

You need to load the icon images as attachments on an issue, and then get the URL for those attachments.

lisa March 30, 2021

I am sorry I still don't understand how I would do this? 

I upload an image to a random ticket of mine as an attachment? and then I get the URL of those? 

Trudy Claspill
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 30, 2021

Yes, and paste that URL into the Path field in the screen image you included in your post.

lisa March 31, 2021

But what URL? how do I get the URL from the image?

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 31, 2021

In the "old" issue view, you could right-click on the items in the Attachments section of an issue and select "Copy Link Address". That doesn't work in the new issue view, at least in Chrome.

I think today is the last day that the old issue view will be available. So, you could attach the images, and select "see the old view", right-click on each image attachment and select Copy Link Address.

Screen Shot 2021-03-31 at 8.02.20 AM.png

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Deleted user October 18, 2021

This solution worked for me, thank you!

Trudy Claspill
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 25, 2023

Update!

Since the "see the old view" action is no longer available, another way you can get the URL for an attachment is to select the issue in the Issue Search screen, then use the Export option to export all fields to a CSV. The URL for the attachment is part of the information in the Attachment field.

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Heather Cameron
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December 12, 2023

.

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 28, 2024

Update!

I found another way to do this. You can upload the Priority icon as an Issue type icon.

Refer to the workaround listed in this issue:

https://jira.atlassian.com/browse/JRACLOUD-34231

Like Paul Cudina likes this
Paul Cudina March 6, 2024

Thanks @Trudy Claspill - that did the trick.

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David Holman February 28, 2024

How is there still no "upload new icon" action? 

David Holman February 28, 2024

FWIW, I just add images via PostImages or Imgur.

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