Having unknown labels on jira tickets

[Daniel Araya]

I just create a new board and merge some tickets from other board, now, I'm getting this label on the header section.

I did not found any information on jira support forums or google, how can I turn off this label?

https://www.screencast.com/t/BOI5GxsJ45em

[Jimi Wikman]

If you click the "...More" on the right above the columns, if you turn off the fields one by one, can you locate it that way or is it still there when you turn all of them off?

[Daniel Araya]

That's weird... I had to delete the ticket and create a new one.

The label is gone

[Nic Brough -Adaptavist-]

Deleting the issue will have destroyed the field content that your "label" was coming from, which, while it solved the immediate issue, doesn't explain it, it could easily happen again.

I would want to look at the differences in field content between the deleted issue and the new one.  I suspect there will be a field filled on the deleted issue that isn't on the new one.  You'll get the same "problem" if you put data into that field on the new issue!

[Daniel Araya]

That was I was thinking, but all the fields are the same!