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IT Help Desk - 4 people 

Employees needed access to create tickets, view knowledge base: 1,200


I have set up SAML with Azure AD. Under user provisioning (on I see all of our synced users and groups.  So far so good.


Now what?  How do I set this up so that the 1,200 "customers" have access using their AD accounts, without accidentally turning them into a billable user?

How can I assign our IT group "Agent" access?

Where is any of this done? Azure AD's Enterprise application? Atlassian Admin? Jira?

I've read some documentation, but all I've accomplished is spinning myself in a circle.  



Scott Smith

1 answer

0 votes

Create profiles for the 4 agents (or look up their profile in AD) and add them to Service Desk Agents; make sure the rest of active directory can be considered customers.

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