Filter Subscription emails

Phaneesh C Gopisetty August 28, 2019

Hi Team,

My filter subscriptions are not triggering emails. I am receiving all the other emails except the one for the filter. Any reason why?

2 answers

1 vote
Michael Kuhl _Appfire_
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 28, 2019

Check two things:

  • If the filter results are empty when the subscription is sent then it won't send unless you have the "Email this filter, even if there are no issues found" checkbox ticked.
  • Verify the schedule for the filter that it should have been sent.

You can also test it immediately by setting the schedule to Daily | Every 15 minutes to make sure it is sending when you expect it to.

2019-08-28_10-38-09.png

Phaneesh C Gopisetty August 28, 2019

I did all of that. I have been receiving emails for all other changes except for the filters.

Screenshot_102.jpg

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 17, 2022

Hi @Phaneesh C Gopisetty  - Did this solve your question? 

Suggest an answer

Log in or Sign up to answer