Exclude emailaddress from JSD notifications

Question

Hello,

I would like to exclude an email address from receiving notifications from JSD.

We have a supplier to whom we send tickets to from JSD and when we have sent a case to them, we receive a confirmation email back from their ERP.
If I have notifications turned on for that email address, JSD will send back that a new case has been created. I want to avoid the systems sending notifications back and forth.

Is there a way to exclude an email address from all notifications?

BR 
Erik

Dmitry_gb76b1 · Answer

As variant - in your inbox settings filter on incoming messages from this customer.

Or on your mail server make relay unnecessary "adress+subject" to null.

Or create project ServiceDesk only for this client and disable all unnecessary cumstomers mail in project settings