Exclude emailaddress from JSD notifications

Erik Hedin
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May 17, 2022


I would like to exclude an email address from receiving notifications from JSD.

We have a supplier to whom we send tickets to from JSD and when we have sent a case to them, we receive a confirmation email back from their ERP.
If I have notifications turned on for that email address, JSD will send back that a new case has been created. I want to avoid the systems sending notifications back and forth.

Is there a way to exclude an email address from all notifications?


1 answer

0 votes
Dmitry May 18, 2022

As variant - in your inbox settings filter on incoming messages from this customer.

Or on your mail server make relay unnecessary "adress+subject" to null.

Or create project ServiceDesk only for this client and disable all unnecessary cumstomers mail in project settings

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