Error : Update User Profile with Crowd+LDAP

[Cat An]

hello,

I edit user profile. 

To modify the fullname.

An error has occurred.

<error><reason>APPLICATION_PERMISSION_DENIED</reason><message>Cannot update user '2006617' because directory 'clt370a.clt.net' does not allow updates.</message></error>

It is a correct response that this user is not modified by connecting to ldap in the crowd. However, a normal error should occur, but a strange error occurs.

Is there any way to solve this?

jira version : Jira v8.11.0

: ERROR Details

Technical details

Log's referral number: 371e6846-2644-4f65-bd8b-ec5cb2f189e8

Cause

Referer URL: https://ems.cyberlogitec.com/jira/secure/admin/user/ViewUser.jspa?atl_token=BOMZ-3X5N-2C7C-OX6K_4d6ee6c7205165268b0c1fe63d286b937f70c90e_lin&name=2006617

com.atlassian.crowd.exception.runtime.OperationFailedException: com.atlassian.crowd.exception.ApplicationPermissionException: <?xml version="1.0" encoding="UTF-8" standalone="yes"?><error><reason>APPLICATION_PERMISSION_DENIED</reason><message>Cannot update user '2006617' because directory 'clt370a.clt.net' does not allow updates.</message></error>

com.atlassian.crowd.exception.runtime.OperationFailedException: com.atlassian.crowd.exception.ApplicationPermissionException: <?xml version="1.0" encoding="UTF-8" standalone="yes"?><error><reason>APPLICATION_PERMISSION_DENIED</reason><message>Cannot update user '2006617' because directory 'clt370a.clt.net' does not allow updates.</message></error>
	at com.atlassian.crowd.embedded.core.CrowdServiceImpl.updateUser(CrowdServiceImpl.java:282) [embedded-crowd-core-4.0.2.jar:?]
	at com.atlassian.jira.user.util.DefaultUserManager.updateUser(DefaultUserManager.java:405) [classes/:?]
	
	... 311 more

[Niranjan]

Hi @Cat An - What is strange in this error? I see that it clearly says you cannot modify a read-only directory.

You may need to

• Manage user in LDAP side
• Change JIRA/Crowd - LDAP connection to Read and Write