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Detailed Report, not summary

Pat Long

I have created a ticket request form in the portal for use by IT or a manager.

The ticket fields are (with answers)-

Brand of Equipment: HP

Model Number of Equipment: HP 1234

Serial Number of Equipment: 123456

Active / In Storage: Active

Who has the equipment: John Doe

I have the work flow to take each ticket entered from the portal and move it automatically from create to done.

I need to be able to get a good report on these incidents that shows these fields and the only reports I can get from next-gen service desk is summary reports. When I choose "add series" I get a very basic chart, but not detail info. We don't want to go to an add-in/plug in.