Dashboard for Request Type usage

[Christopher Smith]

Hi All,

I am looking for a way to show what Request types are being used and to display what is not being used so that would report a 0 against all issues created

Im thinking a Bar Chart

Thank you in advance and i hope this question is an easy answer, i did look at the CSV Export but as we have over 3k in issues i only have the option to export page by page.

Chris

[Sachin · Accepted solution]

Hello Christopher, it is possible to show the request types that are being used using below gadget "Issue Statistics" , but it doesn't show ones that are not used.

- create a filter: project = "projectname" AND issuetype in ("Service Request", "Budget Request ", "Comms Request ", "Data Request ","IT Help")

- Add a gadget "Issue Statistics" or "Pie chart" and select "issuetype" as "Statistic Type"

[Christopher Smith]

Thank you Sachin

Do you know if this can be done by all Customer request types?

I am looking to slim down my IT Portal so if there was a way to see the usage for these that would give me the result i am looking for .

Chris

[Sachin]

You can add all the customer request types in the above JQL I have mentioned, or use something like "project = "ProjectName" AND issuetype is not EMPTY"

[Rafa]

unfortunately this is for Issue Types; there does not seem to be an option to get statistics per Request Type.

[Siddharth Pal]

Did you find any answer yet?

There is only Issue types and no request type. I need to capture a dashboard of Request type