Dashboard Gadget Error

Malisha Thapa May 23, 2023

Hello Team,

We are getting an error as "This gadget cannot be displayed on your dashboard. This could be due to a licensing problem or an application error. If you need this gadget, contact your administrator for assistance. Otherwise, you can remove it from your dashboard"

I have attached the error screenshot for your perusal.

Please advise to fix the issue.

Thanks and Regards,

Malisha T

Error Dashboard.PNG


2 answers

0 votes
G subramanyam
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 23, 2023

Hi @Malisha Thapa welcome to the Atlassian community.

  • Please check if the gadget license has expired or is not configured properly.
  • Compatibility with your current version of Jira Software.
  • If you are the admin, you may check the logs for more details.
  • Try uninstalling/ remove and readd the gadget.

If you have already followed the above steps, than the only option I suggest is to contact that gadget support team.

Malisha Thapa June 13, 2023

Thank you

0 votes
Danut M [StonikByte]
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 23, 2023

Hi @Malisha Thapa,

Are these gadgets from a Jira plugin or are they Jira native gadgets?

If they are from a plugin, please check if the plugin is still installed and enabled (Jira Administration > Apps > Manage Apps).  

If want to build a powerful dashboard for your Support team, please also consider this post from our blog: An effective dashboard for Service Desk and Customer Support teams in Jira Service Management  

Thank you,

Danut M.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events