Customer account creation forced in Service cloud

Deepak Polamarasetty January 12, 2021

- We have Customer Permissions set to "Yes" for "Can customers access and send requests from the help center without logging in?" (see screenshot) 

- We added our customers into origanizations

- However, when I used one customer's email from the help center, it prompted for email and account creation 


Our goal is to not force our customers to create accounts, and be able to directly see issue types, select an issue type, add their email at the bottom and create a ticket 

Jira Service Cloud - Customer Service Permissions.jpg

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Earl McCutcheon
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 13, 2021

Hello @Deepak Polamarasetty ,

The option only allows the user to see the portal but as soon as the user issues an action to interact an account is required for the interaction.

additional details are covered in "How global customer permissions impact project permissions" :

Can customers access and send requests from the help center without logging in?

  • Yes: This allows customers to view portals without logging in. However, customers will need to log in to view their requests on the portal.

  • No: This option is automatically selected if the previous permission is set to No, only my team can create accounts. Customers will need to log in to view the portal and send requests.


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