We are using JIRA next-gen and have added a custom field (called Affected version) for defects. The problem is, when I query for records without a value, it returns ALL the issues!
The query is simple: project = "CC" AND Type = Defect AND "Affected Version[Labels]" is EMPTY ORDER BY created DESC
I've done this many times in JIRA Server, so I'm very confused. Why is it doing this?
Hi @Arlan LaVoie -- Welcome to the Atlassian Community!
You note adding a custom field called Affected Version. What is the field type for that one?
There is already a built-in field called affectedVersion. What is the need for a new field?
If your new field is a text type, there is definitely an existing/open defect for IS EMPTY not working if the field has *ever* had a value before. (Atlassian is working on fixing that one...) If that fits your use case, you could try this:
project = "CC"
AND Type = Defect
AND "Affected Version[Labels]" = ""
ORDER BY created DESC
Best regards,
Bill
Thanks for the response. The field type is "Labels". I added it because I could not find an existing field for affectedVersion. This is on JIRA Next-Gen and I just checked again to be sure, but it's not there for me.
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Yup, I just found the suggestion to add that field for Next-Gen (now called Team-Managed Projects). You may watch/vote for it here:
https://jira.atlassian.com/browse/JSWCLOUD-18747
Did that query help?
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Unfortunately it did not. That query return 0 issues (I have one that is empty so it should have found it. I'm not sure how to deal with this - I have no way to identify when people forget to set that value.
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After some backlog checking, I wonder if you are facing this issue related to project-level custom fields: https://jira.atlassian.com/browse/JRACLOUD-76482
If so, the work-around is to use the custom field number rather than the name in the query. Please let me know if that helps you. Thanks!
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I'd love to try that - do you know where to find the cf ID in Next-Gen? I'm looking in Issue Types area where you set them up - but it doesn't appear anywhere.
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Well rats. I found the cf ID via the API and tried it, but it also returned all the issues (even those with a value in the field.
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You could ask your site admin for it, or quickly call the REST API. Here's how to do that:
myCompanyJira.atlassian.net/rest/api/2/issue/myTestIssueKey?expand=names
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Well, that is unfortunate. At this point I am unclear what else to try. If you are on a paid-instance of Jira (Standard or Premier, not Free), I recommend asking your site admin to submit an incident to Atlassian here: https://support.atlassian.com/contact/#/
You have enough diagnosis steps and have tried their work-arounds, so perhaps they can see something in your instance that we are missing.
Once you hear back from them, please consider posting back here so the community can learn too. Thanks!
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