Created vs Resolved - unsetting resolved field

[Luke Wirth]

I have been researching the Created vs Resolved issues report and it appears an issue is resolved when the Resolutions field is populated - with any option, even "none".  Is this correct?

If so, is there a way to unset the Resolution field so that an issue then is not classified as Resolved and therefore does not show in the report as such.

[Mikael Sandberg · Accepted solution]

Correct, if the resolution field has a value Jira consider the issue as resolved. None is not an option unless you have created a resolution with that name, which is not recommended. Here is a good KB about best practices for resolution. It also tells you how to clear the resolution. What is not mentioned in the KB is that you can use an automation to clear it, you can either create a manual triggered one or a scheduled one to clear the resolution.

[Luke Wirth]

Hi @Mikael Sandberg thank you for this.  The KB was a good read, unfortunately in our live environment our admins prevent the use of Post Functions, so this is not an option. 

I have tried to use Automation and setting the Additional Field to:

{
"fields": {
"Resolution": ""
}
} 

Within the Edit Issue action, but this does not seem to work, and simply errors when running with a "Could not find valid 'id' or 'name' in resolution object. (resolution)" error.  I assume this may be because the Resolution field has a pre-defined set of options of which 'blank' or 'null' is not one so may be within our set up unsetting is not an option.

Does that make sense?

[Mikael Sandberg]

Use this to clear the resolution field

{
  "fields": {
    "Resolution": null
  }
}

[Luke Wirth]

Thank you!

[Danut M _StonikByte_]

Hi @Luke Wirth,

O solution would be to clear the Resolution field or not set it, unless the issue is really resolved. You can do this by altering the transitions fork your workflow. 

Another solution, would be to use a reported vs done gadget that does not use the resolution field.

Our Great Gadgets app offers a gadget that uses the issue statuses instead of Resolution. See this article: https://community.atlassian.com/t5/App-Central/A-powerful-Reported-vs-Done-chart-for-Jira-dashboards/ba-p/2610902 

Or, even better, you could use the Cumulative Flow Diagram (CFD) gadget offered by the same app. See https://community.atlassian.com/t5/Jira-Software-articles/Building-a-powerful-Kanban-dashboard-in-Jira-with-Great-Gadgets/ba-p/1664331 

Hope this helps.

Danut