Hello,
We are looking to extend JIRA to allow other users in our organisation to create issues in our project via email.
So, we tested https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/
This reads mail's content, and creates issues. It does two things,
1. Creates new issue if there's a new mail.
2. Creates comment if user replied on the first mail.
But, if we comment, it doesn't send the comment back on email. Is there a way to configure this?
Try to check your service project access. Allow to create accounts when sending email request.
Hi @sparsh and welcome,
Projects have notifications. when you do changes in the ticket, the reporter will receive an email about it, Including your comment. You can check the Notification type and Recipients under Project settings - Notifications.
NOTE: this email notification is different to the 1st email when creating new ticket (not yet have ticket number).
The Default email subject format of Jira Project Notification is {TICKETNO} {SUMMARY}
better reply to this email (with ticket number) so it will be directly in ticket.
Thanks!,
Dexter
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Hello @Dexter de Vera ,
Thank you for responding. The issue in our case is,
1. When Jira creates Issue from email, the Reporter is not set (it uses default).
It is the case because we have two official emails, one is attached with Jira and the other is used for communication(and this will be used to create issues).
Now, with Zendesk we could assign two email addresses and that worked. Here, I do not see that option.
2. Notifications are send to only following roles
All Watchers
Current Assignee
Current User
Reporter
Project Lead
Project Role
Do you know if there's way to read email address of the incoming mail and set that email as Reporter or assign two(or more) email addresses to a user.
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If your using Jira software not a Jira Service Management (have customer access) , The sender must have account and access in your Jira instance so it will auto add the sender as Reporter.
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