Como puedo validar la lista de casos que trabajo un usuario en concreto

Fredy Alexander Pena March 22, 2023

Buen día,

Requiero mediante un filtro poder identificar los casos que hayan sido actualizados, comentados o cerrados en un espacio de tiempo de un usuario en concreto.

Alguno me podría ayudar con una pauta de la consulta básica o JQL

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Fredy Alexander Pena March 24, 2023

..

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mauricio.groth
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March 22, 2023

Hi @Fredy Alexander Pena 

I’m Maurício, a support engineer at Appfire and I’m here to help you.

Unfortunately, using JQL of Jira, you’ll not be able to do it.

In the app where my team works, JQL Search Extensions for Jira, you can use this query to find all your issues whose Fredy has updated between 01 March and 21 March

updatedBy = Fredy and updatedOnDates>="2023/03/01" AND updatedOnDates<"2023/03/21"

Please contact our support if you have any other questions about this query.

We’ll be happy to help you!
Best regards,
Maurício

Fredy Alexander Pena March 24, 2023

Buen día,

@mauricio.groth realice la instalación del complemento para validarlo.

Estoy probando esta consulta:

updatedBy = 62041b5b1fec260068c22fb6 AND updatedDate >= 2023-03-18 ORDER BY updated DESC

Donde 62041b5b1fec260068c22fb6 es la cuenta Servicedesk, pero encuento que el filtro trae información de casos donde la cuenta no tiene ninguna intermediación.

SD.pngSD1.png

No se si estoy aplicando la consulta de manera Efectiva.

Agradezco tus comentarios

Fredy Alexander Pena March 24, 2023

Con el JQL: updatedBy = 62041b5b1fec260068c22fb6 AND updatedOnDates >= 2023-03-18 ORDER BY updated DESC

Sucede lo mismo.

SD3.png

mauricio.groth
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March 27, 2023

Hi @Fredy Alexander Pena ,

Thank you for have interest in our app!

I have checked in your first attachment that in the history, Service Desk has change the assignee. This is considered an updated, that's why this ticket is returning.

If you're interest to understand better our app, feel free to schedule a demo call with me using this link.

Please let me know if you have any further questions.

Best regards,

Maurício Groth

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