Comments not visible

Ibtehaj November 15, 2023

Hi, I am recently facing this issue that the comments are not being displayed in the comments section of a ticket.

Screenshot 2023-11-15 090204.png

I know that there are comments in the respective ticket because if I see the All section, I can see the comments.

Screenshot 2023-11-15 090219.png

Any possible solution for this?

Thanks!

3 answers

2 accepted

0 votes
Answer accepted
Ibtehaj November 17, 2023

This issue has been resolved automatically. I didn't update the browser just did a restart.

0 votes
Answer accepted
Michel Neeser
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 15, 2023

Hi @Ibtehaj and welcome!

This looks like a browser issue to me. Does the comment you're looking for get visible after clicking on "View 1 older comment"?

0 votes
Ibtehaj November 15, 2023

Okay, yeah it is an issue with FireFox browser. On Chrome, it is working perfectly.

Don't know why I didn't try another browser.

Could you tell me on how I can resolve this?

Thanks @Michel Neeser

Michel Neeser
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 15, 2023

@IbtehajActually, I don't have any problems in Firefox. Are you on the current version of Firefox? Maybe you can also try clearing the cache.

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