Change outgoing email on Jira cloud

[Keith Petrillo]

I am using Jira's web portal and I can't figure out where I can change the outgoing email. When emails are sent, the from email is jira@project.atlassian.net - I'd like to use my companies. I can only find documentation on how to change the SMTP server for a local server.

[Corentin Méhat]

Hello, 

it seems that you can now configure the cloud instances to send e-mail on behalf of your domain which might solve this issue :

https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-900996548.html

[Nic Brough -Adaptavist-]

It's a restricted function on Cloud, you can't change it.  See https://confluence.atlassian.com/adminjiracloud/restricted-functions-in-jira-cloud-applications-776636921.html

[Keith Petrillo]

Drats. Well thank you for the information!

[Chris H]

I agree, Atlassian sometimes do things the hard way.

[Torbjörn Bång - Twoday]

I wonder why they opted for such a complicated approach? Why not just have options to configure mail-server with an adress, username and password?

[Nic Brough -Adaptavist-]

Because a LOT of people who set up mail servers use additional parameters.

[Øyvind Rogne]

If additional parameters need to be used, they should be available together with the basic parameters (as in any other mail configuration).