Category field will not copy over when cloning a ticket with Jira Work Mangement Automation

Question

I have an automation that clones certain tickets. I had it working perfectly, then out of nowhere, I started getting this error.

Clone issue

Unknown fields set during clone, may be unavailable for the project/type. Check your custom field configuration. Fields ignored -Category (customfield_11762)

Now the set Category of the parent ticket refuses to copy over when the ticket is cloned.

Example Parent Ticket

Description: Process Point Files

Labels: Monday

Category: Client1

Coned Ticket

Description: Process Point Files 02/21/2023

Labels: Monday

Category: _______

I've read all the forums and I don't see anything wrong with my issue layout or field configuration. I don't understand why this was copying over just fine for about a week and now all of a sudden it just won't. Any idea what could have gone wrong? I don't remember making any changes to the board or board permissions.

Here's my logic, works fine for all other fields I set and copy over, category is the only issue.

Trudy P Claspill · Answer

Hello brandon.bradshaw@maritz.com

I have just tried to create an automation rule in both a Team Managed and a Company Managed Work Management project. In both cases I am not even able to select the Category field from the list of available fields to set. It is not in the list, even when I search for it.

I suspect that you have found another custom field named Category which is not the same as the Category field used in the Work Management projects in your instance.

A Jira Administrator can review the Issues > Custom Fields settings page to see if there is more than one custom field named Category, and find the ID number associated with the field used by the Work Management projects. You could then try to set the field using the More Options / Advanced Editing with JSON feature.

A non-admin can try to check if there are multiple fields with the same name by going to the Advanced Issue Search screen, JQL entry mode, and start typing in the name of the field. Jira will automatically show potential matches. There should be one category field, which is the Project Category, and one Category field which is the field used in Work Management projects. If there are more matches than that, then another custom field named Category has been created.