Card colors are not showing up on our sprint board

[Jay Barron]

W just switched from server based Jira to Jira cloud and the card colors we set up for our sprint board are not showing up even though the card color rules are still in place. How can I get the card colors to appear on the cards?

[Helen Rastetska]

Hi @Jay Barron ,

Just to confirm - have you set up the cards color in the board settings? 

To do that you need to open your board, click "3 dots" menu at the upper right corner and select "Configure board". Then in the board settings select "Card colours" and don't forget to specify the category based on which you would like to highlight your cards.

Hope, this helps.

Best wishes,

Helen

[Jay Barron]

Hi @Helen Rastetska

Our card colors have been set up in the board, and the triggering factors are being used on our issues.  That's why I don't understand why the cards aren't showing colors.

[Bill Sheboy]

Hi @Jay Barron 

Adding on to Helen's answer...

To confirm, when you used Jira Server was the entire card background color filled? 

If so and that is what you were expecting, Jira Cloud does not work that way.  Unfortunately it only shows a thin stripe of color down the left side of the cards on the board.  There is a suggestion to set the entire background color for this feature: https://jira.atlassian.com/browse/JSWCLOUD-21499

Kind regards,
Bill

[Jay Barron]

I'm just wanting to see the thin color bar along the left edge of the card.  Our company switched from sever based Jira to Jira cloud over the weekend.  I had the card colors set up and working perfectly on the server version of Jira, so I don't know what's wrong with the way the  colors are set up on Jira cloud.

[Bill Sheboy]

Jay, what do you see if you use those queries from the Quick Filters stand-alone, such as in a View All Issues search?

For example, does this return the issues you expect:

project = yourProjectName AND labels = hotpush

And, does your current Jira board filter exclude any of the conditions you are using in your Quick Filters?

[Jay Barron]

I'm able to successfully create and use a quick filter to show only issues/cards with the hotpush label.  Our current Jira board filter does not exclude any of the conditions used in my Quick Filters?

[Bill Sheboy]

Hmm...that is curious.

Are you the only person seeing this symptom, or do other team members also not see the card colors?

If it is only you, have you tried clearing your browser cache, closing all browsers, and logging back in to check?

If no one is seeing the colors, have you tried deleting all of the queries, and then re-adding them?

[Jay Barron]

Unfortunately, other team members are having the same problem.  The color rules were imported from our server based Jira when we made the switch over the weekend, so I may delete them all and re-add than as you suggest. I have nothing to lose at this point.

Thanks!