Hi, I have an existing (years old) BitBucket project. I've migrated the Issues to Jira (free). I can access the Jira issues from the Jira site itself. The repo and Jira are also linked as far as I know because I am able to reference Jira issues from repo commit messages.
The problem happens when I want to view a Jira issue from within the BitBucket interface. I get this message: "You don't have access to this issue - Make sure the issue exists in this project. If it does, ask a project admin for permission to see the project's issues." (screenshot below, showing the issue I clicked on).
I created this setup, there are no other admins to contact. I will be including other's soon, once I work out how this all works.
I used the Permissions Helper in the '[Jira site] > OGS [Project name] > Project Settings > Permissions' and it shows this:
"Status:Ben Hutchings has the 'Browse Projects' permission"
also:
"Ben Hutchings is not a member of the atlassian-addons-project-access project role -You can change this by going to the 'OGS' project roles and adding Ben Hutchings to the missing role(s)". see Screeny.
When I visit this 'project roles' section I am told that "Project roles aren't editable in Jira Software Free" (see screeny).
So.. I'm a bit stuck. What have I done wrong please?
Thanks!
Following on to @Blai Pratdesaba finding about Brave, I took a closer look at my experience with Safari on a Mac. If I go to Safari > Preferences > Privacy and turn off "Prevent cross-site tracking," then this feature works.
It turns out this is a known issue with Bitbucket Cloud (see BCLOUD-19971).
Unfortunately, Safari does not allow turning on and off tracking on a per-site or per-tracker basis. It seems that Atlassian is using New Relic to track our use of Bitbucket and without this New Relic tracking the Bitbucket/Jira link is not functional.
I turned "Prevent cross-site tracking" back on and I sincerely hope that Atlassian finds another way to support showing Jira data in Bitbucket. I am puzzled as to why a simple REST API or some such does not do the trick without the tracking.
That is not at all my hope. I am *glad* that Safari enforces cross-site privacy. My hope is that Atlassian fixes this so that cross-site tracking is not required to simply follow a link to a Jira issue.
I don’t know why they don’t just let Jira links be simple links as they are already for the internal Bitbucket issue tracker. I don’t really need or want a pop-up window.
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@efc Wow, fantastic and thank you for finding it out and sharing the info with us.
I am not going to turn off the cross-site privacy feature, but I am now satisfied to understand the issue there.
I don’t know why they don’t just let Jira links be simple links as they are already for the internal Bitbucket issue tracker. I don’t really need or want a pop-up window.
Oh, I can't agree with you more. I also don't need a pop-up and I just want a direct link, too..
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Found this issue and landed here. I did check the permissions suggested by @meredevelopment and everything seemed fine.
It turns out it was Brave browser tracking prevention that was interfering with this. Once I disabled it on bitbucket the ticket preview started working as expected.
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Thanks @Blai Pratdesaba this was super frustrating. I was having the same issue in Brave. For anyone else who experiences this, follow these steps to fix this in Brave:
Then add the following site:
You should be able to use the JIRA ticket preview at this point.
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You have quite literally the exact same issue that I'm running up against.
Did you ever find a solution?
I work in a small team - and we're all new to JIRA. I find that if I tell the other devs to view the issues in Jira, they can see them (as you show in your screenshots above); but I was under the impression we could manage them from the bitbucket side of things.
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Sorry to say It's still happening, and I didn't find a solution.
Just once, yesterday morning, I was able to view and edit an issue from within BB, but when I tried again later in the day it gave me the same permissions issue. I'd love a fix, if you find one please share!
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Hey, I also have the same issue here, too... 😭
Is there any progress with this issue by any chance?
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