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Cannot view Jira issues from BitBucket though I am sole Site/Project owner/admin.

Hi, I have an existing (years old) BitBucket project. I've migrated the Issues to Jira (free). I can access the Jira issues from the Jira site itself. The repo and Jira are also linked as far as I know because I am able to reference Jira issues from repo commit messages. 

The problem happens when I want to view a Jira issue from within the BitBucket interface. I get this message: "You don't have access to this issue - Make sure the issue exists in this project. If it does, ask a project admin for permission to see the project's issues." (screenshot below, showing the issue I clicked on).

I created this setup, there are no other admins to contact. I will be including other's soon, once I work out how this all works. 

I used the Permissions Helper in the '[Jira site] > OGS [Project name] > Project Settings > Permissions' and it shows this: 

"Status:Ben Hutchings has the 'Browse Projects' permission" 


"Ben Hutchings is not a member of the atlassian-addons-project-access project role -You can change this by going to the 'OGS' project roles  and adding Ben Hutchings to the missing role(s)". see Screeny.

When I visit this 'project roles' section I am told that "Project roles aren't editable in Jira Software Free" (see screeny).

So.. I'm a bit stuck. What have I done wrong please? 




4 answers

1 accepted

11 votes
Answer accepted

Following on to @Blai Pratdesaba finding about Brave, I took a closer look at my experience with Safari on a Mac. If I go to Safari > Preferences > Privacy and turn off "Prevent cross-site tracking," then this feature works.

It turns out this is a known issue with Bitbucket Cloud (see BCLOUD-19971).

Unfortunately, Safari does not allow turning on and off tracking on a per-site or per-tracker basis. It seems that Atlassian is using New Relic to track our use of Bitbucket and without this New Relic tracking the Bitbucket/Jira link is not functional.

I turned "Prevent cross-site tracking" back on and I sincerely hope that Atlassian finds another way to support showing Jira data in Bitbucket. I am puzzled as to why a simple REST API or some such does not do the trick without the tracking.

Thank you this worked ! 

Let's hope there will be an update to allow turning on and off tracking on safari per website in the future.

That is not at all my hope. I am *glad* that Safari enforces cross-site privacy. My hope is that Atlassian fixes this so that cross-site tracking is not required to simply follow a link to a Jira issue.

I don’t know why they don’t just let Jira links be simple links as they are already for the internal Bitbucket issue tracker. I don’t really need or want a pop-up window.

Like # people like this

@efc Wow, fantastic and thank you for finding it out and sharing the info with us. 

I am not going to turn off the cross-site privacy feature, but I am now satisfied to understand the issue there. 


I don’t know why they don’t just let Jira links be simple links as they are already for the internal Bitbucket issue tracker. I don’t really need or want a pop-up window.

Oh, I can't agree with you more. I also don't need a pop-up and I just want a direct link, too.. 

Great work @efc , and thanks for finding the Bug ticket too. 

Thanks, Perfect solution for Safari

Found this issue and landed here. I did check the permissions suggested by @meredevelopment and everything seemed fine.

It turns out it was Brave browser tracking prevention that was interfering with this. Once I disabled it on bitbucket the ticket preview started working as expected.

Thank you @Blai Pratdesaba for the initial detective work. You've led us to an answer.

Like Blai Pratdesaba likes this

Thanks @Blai Pratdesaba this was super frustrating. I was having the same issue in Brave. For anyone else who experiences this, follow these steps to fix this in Brave:

  • Settings > Shields > Privacy & Security > Cookies & Other Site Settings > Sites That Can Always Use Cookies

Then add the following site:

You should be able to use the JIRA ticket preview at this point. 

You have quite literally the exact same issue that I'm running up against.

Did you ever find a solution?

I work in a small team - and we're all new to JIRA. I find that if I tell the other devs to view the issues in Jira, they can see them (as you show in your screenshots above); but I was under the impression we could manage them from the bitbucket side of things.

Sorry to say It's still happening, and I didn't find a solution. 

Just once, yesterday morning, I was able to view and edit an issue from within BB, but when I tried again later in the day it gave me the same permissions issue. I'd love a fix, if you find one please share! 

Dang. If I stumble across one - I definitely will! Cheers!

Hey, I also have the same issue here, too... 😭

Is there any progress with this issue by any chance? 

Same issue. I can't view any Jira issues from Bitbucket.

I have the same issue.

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