Hi Team,
To ensure a developer does not mistakenly leave their ticket "In Progress" overnight to continue collecting time worked on this ticket, is there a way to trigger the status to automatically move out of "In Progress" after a set amount of hours into a non timed status like "Suspended for Now?"
Thanks for your help!
Hi @Britneyw
To the above tools, you can also try SLA Time and Report. It lets you set a time limit for issue list you need and choose automate action for an exceeded issue notification, changing reporter, priority or changing status (as you are asking)
Hope it helps
Hi @Britneyw ,
It should be doable with PowerScripts or ScriptRunner apps.
However, you might also consider an automated time tracking from the following apps:
The automated mode counts only 8h (or other configured time) for a day when the ticket is left "In Progress" overnight.
Cheers,
Jack
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