Can you automatically move a ticket from status "In Progress" to "Suspended for now" after 8 hours

[Britneyw]

Hi Team,

To ensure a developer does not mistakenly leave their ticket "In Progress" overnight to continue collecting time worked on this ticket, is there a way to trigger the status to automatically move out of "In Progress" after a set amount of hours into a non timed status like "Suspended for Now?"

Thanks for your help!

[Zoryana Bohutska _SaaSJet_]

Hi @Britneyw 

To the above tools, you can also try SLA Time and Report. It lets you set a time limit for issue list you need and choose automate action for an exceeded issue notification, changing reporter, priority or changing status (as you are asking)

Hope it helps 

[Jack Hunter _HeroCoders_]

Hi @Britneyw ,

It should be doable with PowerScripts or ScriptRunner apps.

However, you might also consider an automated time tracking from the following apps:

* Clockwork Free

* Clockwork Pro

The automated mode counts only 8h (or other configured time) for a day when the ticket is left  "In Progress" overnight. 

Cheers,
Jack