Can't modify fields for bug type screen

Lani
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 21, 2023

I recently created a specific screen for users who create new bug tickets. And I need to modify the contents of the description field, but I can't find where to do that. It's not a custom field either. Please help

description_field.PNG

1 answer

0 votes
Mark Segall
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 21, 2023

Hi @Lani and welcome to the community!

This is a common question/complaint that you can't set default text in a system field.  The only way to handle this without a marketplace app is like this:

  1. Create a custom field that acts as the description on the create screen
  2. Create a Bug create screen that includes the custom field created in step 1
  3. Assign the new create screen to the screen scheme with the create action

From here, you would use a simple automation to populate the Description with what was captured by the custom field at issue creation:

  • TRIGGER: Issue created
  • ACTION: Edit Issue (Description)
    • {{issue.YOURCUSTOMFIELD}}
Lani
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 23, 2023

Thanks @Mark Segall !

Like Mark Segall likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events