Can't add approval step to workflow

[John]

I have read a lot of posts regarding this issue. Why can I not add an approval step in this workflow?

I followed all of the steps detailed here: https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/
but the box to add it just isn't there.

This is a company-managed project

[Fabian Lim · Accepted solution]

Hi @John

He approval functionality from the link you shared is only available for jira service mangement projects. With a jira company managed projects this is not available.

Cheers

[Susann Petzold]

@Fabian Lim  But what does that mean? 

I created a new workflow.. So do I have to assign the workflow to a project to configure it?

---> I've seen how it works :) I am able to add this step on a live workflow :) no additional answer needed :)  

[Matthew Nico]

This feature is only available in a JSM license. I don't believe it is possible to add approval methods in a standard JS license. I'm researching that now.

[Ajay _view26_]

Hi @John ,

Thats strange!

I checked a company managed project at my side and the approval options are available.

Can you try accessing the Workflow from  Project Settings and try to edit the workflow ?

[Ka Silveira]

Ajay you are in Jira Software or Jira Service Management workflow?

To me only works on JSM, but I want to use approval on JS! It's sucks.

[Vamsi Krishna Panthulu]

@Ka Silveira Hi, were you able to figure this out without going for the marketplace products ?  I am stuck with the same problem.  I need to use the approval step in a workflow on JS.

[Matthew Nico]

I don't believe there is any other solutions. We haven't worked out any other "fix" yet.

[Mick Szucs]

You can sort-of accomplish this with a condition on your "approval" transition that limits the transition to specific groups or users.

This does not present the approver with the friendly "Approve/Decline" button, but it does prevent the transition from proceeding without action from the approval authority.