Can't add approval step to workflow

John September 29, 2021

I have read a lot of posts regarding this issue. Why can I not add an approval step in this workflow?

 

I followed all of the steps detailed here: https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/
but the box to add it just isn't there.

This is a company-managed project

workflow_issue.png

3 answers

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3 votes
Answer accepted
Fabian Lim
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September 29, 2021

Hi @John

He approval functionality from the link you shared is only available for jira service mangement projects. With a jira company managed projects this is not available.

Cheers

Susann Petzold December 9, 2021

@Fabian Lim  But what does that mean? 

I created a new workflow.. So do I have to assign the workflow to a project to configure it?

---> I've seen how it works :) I am able to add this step on a live workflow :) no additional answer needed :)  

0 votes
Matthew Nico January 31, 2023

This feature is only available in a JSM license. I don't believe it is possible to add approval methods in a standard JS license. I'm researching that now.

0 votes
Ajay _view26_
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September 29, 2021

Hi @John ,

Thats strange!

I checked a company managed project at my side and the approval options are available.

Screenshot 2021-09-30 071831.jpg

 

 

Can you try accessing the Workflow from  Project Settings and try to edit the workflow ?

Ka Silveira May 4, 2022

Ajay you are in Jira Software or Jira Service Management workflow?

2022-05-04_10-08-02.png

To me only works on JSM, but I want to use approval on JS! It's sucks.

2022-05-04_10-26-51.png2022-05-04_10-27-51.png

Like Tijmen Struijk likes this
Vamsi Krishna Panthulu February 21, 2023

@Ka Silveira Hi, were you able to figure this out without going for the marketplace products ?  I am stuck with the same problem.  I need to use the approval step in a workflow on JS.

Matthew Nico February 21, 2023

I don't believe there is any other solutions. We haven't worked out any other "fix" yet.

Mick Szucs August 18, 2023

You can sort-of accomplish this with a condition on your "approval" transition that limits the transition to specific groups or users.

This does not present the approver with the friendly "Approve/Decline" button, but it does prevent the transition from proceeding without action from the approval authority.

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