Can sub-tasks be mapped to request types?

[Shawn Wallace]

Is it possible to link a sub-task to a request type? I need a sub-task to be triggered if/when the Partner issue type is selected AND the "activating a partner" request type is selected.

[Dave Liao · Accepted solution]

@Shawn Wallace - hi Shaun! Why a sub-task instead of a normal issue type? Curious on the problem context. Is there reporting going on, or does a team work out of a single issue?

[Shawn Wallace]

Hi Dave! i need the one Issue Type submission to trigger subtasks for 3 different depts.

[Dave Liao]

Ahh - so within the current request, if you choose certain things, you want sub-tasks to be made and attached to the current request ticket?

p.s. Ismael is correct in that you can't literally map a request type to a sub-task issue type.

[Shawn Wallace]

Alright...Is there something that i can do to accomplish what the PM is requesting?

[Dave Liao]

@Shawn Wallace - I'd use project Automation to do this.

When an issue is created, and matches the dropdown choices you want, then create sub-tasks.

[Dave Liao]

My example above is general - you would replace the different rules to fit your needs.

[Shawn Wallace]

Thank you Dave!

[Dave Liao]

@Shawn Wallace - my pleasure! Hope this gets you far enough to be dangerous.

To recap (for anyone who finds this thread later), you can use Automation to create sub-tasks within the current request if certain conditions are met.

[Ismael Jimoh]

No it cannot.

[Shawn Wallace]

Thank you Ismael.