The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)
We allow anonymous ticket creation and would like the user to be able to set the "Reporter" field, however as a dynamic field, it is not searchable to a non-logged-in user. Has this changed, or can it be allowed somehow in order to further leverage the portal-only-customers? Our (lousy) work-around is adding a mandatory custom field "Name" to the ticketCreate screen, then having a Service Desk Technician go back through tickets and manually reconcile "Name" and "Reporter", a dreadful waste of energy.
1 answer
Comments for this post are closed
Community moderators have prevented the ability to post new answers.
anonymous users can't set Reporter. My suggestion is to add to creation screen a field like "Reporter email" and setup a custom postfunction that, based on that field, search the user and set it as reporter.
Fabio
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.