Is it possible to have users within our business have read-only access without using a ServiceDesk License, just the normal JIRA Software access? So that they can view tickets within their queue/project?
You can grant view permission to any user with Jira core/software license to see issues in a Service desk project. They just need to have browse project permission (you can add them to the Service Desk Team role if using the default permission scheme).
They wont be able to see the queues, but can access the issues created in a service desk project just as same as a core project (dashboards, issue navigator etc.)
Hi Katherine - Welcome to the Atlassian Community!
Yes, you can have users inside of Jira be able to see Service Desk issues. Just be sure that the users have access to the project based on the Permission Scheme attached to the Project.
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