CSV Import - Unable to map "Story Points" field

Dario Devito February 7, 2020

I am utilising the System -> External System Import -> CSV function.

I am attempting to import issues that I exported from another JIRA cloud instance.

The CSV contains a Custom Field (Story Points) column, which has numerical values.

When attempting to import the CSV file, the mapping dropdown does not have a `Story Points` option. This means I cannot map the story points over. 

The Story Points field is present on my create / edit issue views for this project.

3 answers

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Olivier Griffet
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April 19, 2022

I had the same issue.

I solved the problem by adding the field in the "Configure Screen - Jira"
https://XXXX.atlassian.net/secure/admin/ConfigureFieldScreen.jspa?id=12345

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Carlos Correa
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February 10, 2020

We are having the same issue and this is a very serious one. We are manually adding the SP to all the hundred of tickets we have injected by CSVs. 

 

Do we have an ETA of when this can be fixed? 

 

Thank you

Dario Devito February 10, 2020

I managed to resolve by enabling the Story points field on all issue types.

Carlos Correa
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February 11, 2020

Thanks. How did you do that? We have been using the Story Points fields for years now and we never disabled them. Technically, they are still enabled. Did you disabled and enabled them all again? Thanks in advance. 

Dario Devito February 11, 2020

Go to:

  1. JIRA Settings
  2. Issues
  3. Custom Fields
  4. Story Points
  5. Contexts
  6. Create, Edit or Delete Contexts
  7. Edit configuration

I had to set the applicable issue types to "Any issue type".

Also ensure that you are importing via System -> External System Import -> CSV as importing from the issue explorer doesn't appear to allow mapping of many of the fields (for reasons I don't know). 

Like jake.robb likes this
Dario Devito February 11, 2020

Seems to be strange behaviour if I am honest. 

Victor Eg Frølund May 25, 2020

Enabling story points for all issue types didn't work for me. The same goes for other custom fields

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Dario Devito February 7, 2020

The Story Points field is present on my create / edit issue views for this project.

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