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Bug e-mail notifications

ursula.bertazzo
ursula.bertazzo
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November 25, 2020

Hi,
my colleague Laura Beccaccini doesn't received e-mail notification by jira (

jira@e-one.atlassian.net)

Her e-mail address is: laura.beccacini@e-one.it
Could you please help us to find the bug?
Thanks,Ursula

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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November 26, 2020

We're not support, we have less access to your system than you do.

I am guessing here that other people are getting email from Jira, and Laura is not.  If this is the case, then the problem is

  • Laura is not configured to get notifications - check the project settings and notifications
  • Laura is the one making the changes and has "email me when I make changes" turned off in her profile
  • It's going to spam in her email client
  • There's something on your email server dropping the email for some reason
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