Bug e-mail notifications

Hi,
my colleague Laura Beccaccini doesn't received e-mail notification by jira (

Her e-mail address is: laura.beccacini@e-one.it
Could you please help us to find the bug?
Thanks,Ursula

1 answer

0 votes

Answer accepted

We're not support, we have less access to your system than you do.

I am guessing here that other people are getting email from Jira, and Laura is not. If this is the case, then the problem is

Laura is not configured to get notifications - check the project settings and notifications
Laura is the one making the changes and has "email me when I make changes" turned off in her profile
It's going to spam in her email client
There's something on your email server dropping the email for some reason

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