Boards don't load

Johannes van Staveren
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September 20, 2021

Problem:

As a Jira admin, not all of my Jira boards load. I just get stuck in this screen, see below:

  • I'm using the newest versions of Chrome and Firefox on Windows 10.
  • I cleared my cache and reloaded the page.
  • I got my fellow admin to give me all the rights that I need to view this board, also colleagues with fewer rights are able to view this board.

AC solution:

The board loads like it used to before my 2 week holiday.

Impact:

Currently, I'm unable to work at all.

Knipsel2.PNG
Knipsel.PNG

6 answers

1 accepted

3 votes
Answer accepted
Alex Koxaras _Relational_
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September 20, 2021

Hi @Johannes van Staveren and @Daniel Jaime 

There is currently an incident which Atlassian is trying to solve.

https://jira-software.status.atlassian.com/incidents/h8zq0z6sz00g

Johannes van Staveren
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September 20, 2021

Ah sweet to know they're on it.

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Alex Koxaras _Relational_
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September 20, 2021

The issue has been resolved:

Incident resolved

 

Between 06:05 UTC to 11:20 UTC, some customers experienced intermittent issue with loading of boards and backlog for Jira Software. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The issue has been resolved and the service is operating normally.

Like Sela Lerer likes this
Rob Kneip October 18, 2021

My System is not usable. Everything I do Close an Issue Launch the project. The system defaults back to the Board view which just hangs with some random workflow not even assosiated with the issues it is trying to load (1000 +)

I have multiple work;lows and the board should not be showing anything at all except a Nothing to See Here message as of the last release. This is bad. I have a lot of time invested in this and its not usable

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Maciej Pawluk
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January 19, 2022

I am experiencing the issue with empty board at the moment. Only in Chrome, incognito mode helps. Clearing everything that I was able to find doesn't. Also tried this workaround:

1. Click on Your Work Tab and navigate to Go to Your Work Page
2. Reload the Web Page
3. Go to the Boards

but with no avail.

Like Tobias Reinke likes this
Levi Clark
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January 19, 2022

I also just started experiencing this today - with the same solution.

  • Logging out / in didn't help
  • The 'Your Work Tab' solution didn't help
  • Clearing local storage / cookies / cache didn't help

Only incognito mode helps.

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Mihkel Vajak
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January 20, 2022

Had the same problem. Do you have any chrome extensions installed?
In my case, I had to disable Redux DevTools.

By default, your extensions are disabled in incognito mode, thats why it works.

UPDATE:
https://jira-software.status.atlassian.com/incidents/5j5754ghwmsl

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Maciej Pawluk
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January 20, 2022

@Mihkel Vajak interesting! Yes, I do have Redux DevTools. It seems that was the reason - the extension got updated automatically to the latest version (3.0.5) and the issue is gone.

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6 votes
Artem Brykin
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August 10, 2022

In my case I disabled extension TronLink (suddenly 0_o) and it resolved problem 

alexktzk1
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October 20, 2022

It's weird, but it worked for me too. Thanks!

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samuel
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October 24, 2022

+1

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Ali Irandoust
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February 6, 2023

This solved my issue. Thanks a million!

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Aliaksei Sanikovich
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March 23, 2023

This solved my issue too.

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1 vote
Sela Lerer
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September 20, 2021

There is an update about the incident with workaround instructions that helped me:

Incident status: Identified We continue to work on resolving the issue in loading boards and backlog for Jira Software. We have identified the root cause and expect recovery shortly. Meanwhile, the workaround to load the board is as follows:
1. Click on Your Work Tab and navigate to Go to Your Work Page
2. Reload the Web Page
3. Go to the Boards
We will provide more details next hour.

Daniel Jaime September 20, 2021

This worked for me.

Like Sela Lerer likes this
1 vote
Elena Lettner
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September 20, 2021

We are experiencing similar problems: our agile boards are just not loading in Chrome.

Using Chrome Incognito -> Sign in again solved the issue for us.

1 vote
Daniel Jaime September 20, 2021

Just to throw my hat in the ring, I am having a similar problem on a couple of boards. However I am not an admin and al of my colleagues are having no problems at all.

Using Chrome and Firefox on Mac OS 11.3 and I've tried clearing the cache.

0 votes
Sela Lerer
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September 20, 2021

Same problem here. I am not an admin.

I use Firefox on Ubuntu.

I tried deleting all the site information, restarting the browser, disconnecting and connecting to the Internet.

I have errors in the JS console:


Uncaught Error: Missing productInfo.version
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(Async: setTimeout handler)
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