Biling admin inactive

Irapuan Coleto Bottosso March 19, 2024

The billing admin is inactive in my Atlassian account; how can I assign a new billing admin? 

1 answer

1 vote
Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 19, 2024

Welcome to the community @Irapuan Coleto Bottosso !

Add a billing admin

You must be a billing admin to add or remove other billing admins.

To add a billing admin:

  1. Go to admin.atlassian.com/billing

  2. From the left navigation, select Billing admins.

  3. Select Add a billing admin.

  4. Enter the email address and select Add admin.

To add multiple billing admins for the same account, they must be added one at a time. You can’t add a distribution list.

Irapuan Coleto Bottosso March 19, 2024

Yes, that is the issue. The billing admin has long gone from the company; his user is inactive, and he was the only one; how can I fix it now? 

Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 19, 2024

In that case, you need to raise a ticket for Atlassian to get this resolved.

Like Irapuan Coleto Bottosso likes this
Irapuan Coleto Bottosso March 19, 2024

Thank you, I'll do that

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