How do I create an automation to run every day to notify the assignee that their ticket hasn't been updated in 7 days? I want this to check all tickets in our project that are not resolved.
Hello @jeremy.hillin
Welcome to the Atlassian community.
Have you considered using a Saved Filter and subscriptions instead?
You could set up a saved filter thus:
project=<yourProject> and assignee=currentUser() and updated < -7d
Then have each user subscribe to that filter to receive the output on a daily basis.
If you must do this through Automation, do you want the assignee to receive one email listing their issues, or one email for each issue?
@jeremy.hillin You might take a look at this link: https://community.atlassian.com/t5/Jira-Service-Management/Automation-send-email-with-issues-based-on-last-update/qaq-p/1726602
HTH
Nicolas
I saw that one but I don't see what step should come after the scheduled time to start iterating over all the issues.
If you choose to use automation you could use a rule like this. This rule would send a list of issue keys to each assignee where the list includes issues that have not been updated for 7 days or longer.
one email with a link to all their tickets would be great.
This worked great. Even updated the email content to provide a link to the ticket.
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