Automation to cloned the ticket was not working if the issue type was "Same as issue type"

Question

I have faced this issue when the setting was like this: issue type = "Same issue type" or "Same issue type as trigger"

with the errors:

but of the issue type = "Bug" or other issue type expect two of them it's working well. Can anyone help to find out why this happen?

Luka Hummel - codefortynine · Answer

Hi @Tiodor Sianturi and welcome to the community!

If @Kalyan Sattaluri is correct, you are trying to clone between a team-managed and a company-managed project. This isn't possible with the native Jira clone function. If you are willing to use a third party app you can use our app Deep Clone for Jira.

Deep Clone can clone between team-managed and company-managed projects. If you want to clone all issues created in a particular project you can also add a Deep Clone Post Function to the workflow of the project or use Jira Automation with a looping transition.

Kalyan Sattaluri_iinm1n · Answer

Hello @Tiodor Sianturi

Welcome. I believe its a known issue. Please see below KB article. As you said, explicitly stating issue type should work.

https://confluence.atlassian.com/jirakb/automation-error-could-not-find-create-meta-data-for-project-typeid-1271695139.html