Automation rules to send mail to specific users

[Yan Jet]

Hi,

In JIRA DC automation rules, we would like to send mail to some specific users defined in JIRA project, but cannot know how, can you help?

eg: send mail to Project lead of the filtered JIRA project.

Thank you.

[Muhammad Moazzam Hassan · Accepted solution]

Create the automation rule and choose a manual trigger.

Create one multi-user field and add the relevant users in it whom you want to send the email.

In the manual rule use Parapgraph field which will prompt while the rule is triggered enter the desired email description and use the smart value to send an email. 

Please find the sample rule.

[Antuan Sammak · Accepted solution]

HI @Yan Jet 

Welcome to the Atlassian Community!

inside your automation rule you can select action them select Send Email, in there you will have "To" dropdown menu. in that dropdown you will have some predefined roles that you can pick or can just simply write the email address of the person you wish to have the email sent to.

Hope the above would help and answers your question.

[Yan Jet]

Hi @Antuan Sammak ,

Thank you for reply.

I cannot find the "project lead" in the dropdown list of the "To" menu. Neither "watcher".

Not clear why?

[Antuan Sammak]

@Yan Jet  the project lead or watcher are not available as predefined options so you need to use the smart values, please check this URL which is for similar question that was answered 

here is the full documentation  for using smart values related to the context of your question

[Yan Jet]

Finally solved the issue with smart value {{issue.project.lead.emailAddress}} in the mail address field.

[Igor Medeiros - Modus Create]

Hi @Yan Jet ,

If you are looking for alternatives, our app Notification Assistant for Jira may be the right choice!

It allows you to fully customize notification rules, create your own templates, and much more.

Feel free to reach out!