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Automation rule that will close old tickets?

NTNT
Contributor
August 15, 2022

   .

2 answers

2 accepted

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1 vote
Answer accepted
Tansu Akdeniz
Community Champion
August 15, 2022

Hi  @NTNT 

What is open for you? 

Go to project settings -> automation and add new rule. Use Scheduled trigger and provide a JQL depending on your need. Then add an action (Transition Issue) and choose the destination step for automatic status change.

NTNT
Contributor
September 21, 2022

Thanks for your help Tansu. Greatly appreciated

0 votes
Answer accepted
Urmo
Contributor
August 15, 2022

Hi

Old tickets is tickets what are opened more than x time? or tickets what have been cloned into another project?