Automation not working

[Ross Moulton]

Hi, I'm trying to set up an automation on a project but it does not seem to be working, here's the situation/flow:

- on a software project, in project settings, I've set up an automation so that when a task is created as a child issue with a specific label, that issue will be created in a business project

When: issue created

If: label (equals (in any order) ____

Then: create a new (same issue type) in Business Project 

But each time I go to the Business Project, those issues do not show there. The desire is to create marketing tasks in a software project so that they are threaded with the software project, but Marketing can also view just their marketing tasks separately. Thanks! 

[Bill Sheboy]

Hi @Ross Moulton -- Welcome to the Atlassian Community!

Would you please post an image of your complete rule and an image of the audit log details showing the rule execution?  Those will provide context for the community to offer ideas?  Thanks!

Until we see those...

I hypothesize that the condition is not being met, and so the rule does not continue processing.  One possible cause of that is the Issue Created trigger can fire so quickly the data is not yet available for the rest of the rule...and so your condition fails.

The work-around for that is to add a Re-fetch Issue action immediately after the trigger.  That will slow down the rule by about a second and reload the data before proceeding.

Kind regards,
Bill

[Ross Moulton]

Thank you very much Bill! I just tried adding re-fetch, still not seeing anything in the board however I noticed it was the first success on the log. But not sure still. Thanks for your help. 

[Bill Sheboy]

In the audit log, you can see a Show more link for each rule execution.  Please expand that first one which shows as successful, and post what you see.

That will show the issue keys and rule steps as they processed, and hopefully explain better what is happening.