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Automation based on mail address

Martin Hirsch
Martin Hirsch
Contributor
March 18, 2024

Our building services have different mail aliases for different locations in the Group. In the event of problems, employees send emails to these addresses, which are then forwarded to Jira. We would like to recognize in Jira Service Management from which alias an email comes so that we can automatically place the ticket in the correct queue. Can this be solved?

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Ravya
Ravya
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March 19, 2024

Will the aliase emails ID's be included in the mails which are sent to JSM?

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