Automation Rule failed while creating Vertical field

Jeevan Kumar K G
Contributor
March 18, 2024

We encountered an issue with our automation rule where the vertical field isn't displaying correctly. The error message "Error creating issue and action details '10162'" indicates that the field value "10162" is not found in any project.

Error: The field value not associated with project name sigma

2 answers

0 votes
Bill Sheboy
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 19, 2024

Hi @Jeevan Kumar K G 

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected.  Those will provide context for the community to offer ideas.  Thanks!

Kind regards,
Bill

0 votes
Camilo Galleguillos
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 18, 2024

Hi, @Jeevan Kumar K G!

It is possible that the context of the field for the project does not include the requested option. Here you can read more about custom field context:

https://support.atlassian.com/jira-cloud-administration/docs/configure-custom-field-context/

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events