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Automation Help: Add watcher when user mentioned in comments

Mateus Almeida_eq1z0u

Hi Jira Community,

Looking for some help using the native automation tools in Jira Cloud to create automation where if a user is mentioned/tagged in the comments section, they'll be added as a watcher for future issue updates. My thought process here is that if a user is tagged, it's likely they are then impacted or associated with the issue and may want updates on that particular issue. Do I need to add a specific JQL condition after "Comment is the main action" rule trigger? Any help would be greatly appreciated!

Accepted answers

Summer Hogan_q8imea

@Mateus Almeida - are you using server or cloud? If you are using server, this feature has been enabled where @mentions on comments make the mentioned user a watcher. In cloud, there is a suggestion open in the Jira Cloud project that is in the "Reviewing" status. See here: https://jira.atlassian.com/browse/JRACLOUD-31869. I voted for this feature for you.

At this point in cloud, @mentions are used to just reach out to someone once. Here is some more information: https://www.atlassian.com/blog/jira-software/using-watchers-and-mentions-effectively

Bill Sheboy

Hi @Mateus Almeida -- Welcome to the Atlassian Community!

Until such a feature is built into Jira Cloud, what you can try is creating an automation rule, triggered on Issue Commented, extract the mentioned users' accountId values, and then add them as watchers. To do this, you will need...

to use a regular expression to get the accountId values, for example...

{{issue.comments.last.body.split(" ").match("(accountId:.*)]").remove("accountId:")}}

a condition test to check for empty values
an advanced branch to iterate over the values, and
an action to add the watchers.

Kind regards,
Bill

UPDATED: Another community member noted my rule did not handle multiple mentions on the same text line, and so I revised this one to first split on spaces before searching for the mention-markup information.

All comments

Summer Hogan_q8imea

At this point in cloud, @mentions are used to just reach out to someone once. Here is some more information: https://www.atlassian.com/blog/jira-software/using-watchers-and-mentions-effectively

Bill Sheboy

Hi @Mateus Almeida -- Welcome to the Atlassian Community!

to use a regular expression to get the accountId values, for example...

{{issue.comments.last.body.split(" ").match("(accountId:.*)]").remove("accountId:")}}

a condition test to check for empty values
an advanced branch to iterate over the values, and
an action to add the watchers.

Kind regards,
Bill

Mateus Almeida_eq1z0u

Reply Removed

Mateus Almeida_eq1z0u

Reply Removed

Test work

I have tried the above which hasn't worked, note that the project is using issue security

Trying to add @mention and then add this to the watcher as to selecting a user.

The SL has a watcher

Here's the rule

When: Issue commented           Comment Type: Comment on the main action
Then: Create variable             Variable name: varAddWatcher  Smart Value: {{issue.comments.last.body.split(" ").match("(accountid:.*)]").remove("accountid:")}}

Advanced compare condition:   First value: varAddWatcher  Condition: does not equal Second Value: empty
Then: add Watcher   {{varAddWatcher}}