Automatically linked the assets custom field to the ticket
Dear all,
I need your support
How to display all objects in assets custom field in the ticket itself?
This field in Edit screen:
I need all these objects display in ticket when it is created like this, here I did it manually and I want it automatically.
Actually, I don't need customers to have an access to this field, I just want all objects from (IT Application) assets custom filed, to be automatically displayed when the ticket is created.
I'm trying to have these assets to be automatically attached to a ticket if a ticket is created. I am coming up empty in searching on this, so hoping someone has figured this out. I know I can manually link, but that is more time consuming.
Is the (Automation) will solve my problem? If yes, I just need a script that's works successfully,
Thank you.