Auto-update of comments

Nicolas Charpentier March 29, 2023

When I'm on a JIRA issue I need to refresh the page to see if any changes happened in the comments. Whether, a colleague has an auto-update of comments in the issues, he does not have to refresh the page. 


I can't find any way to configure this. 


How can I also have the auto-update of comments ? 

2 answers

0 votes
Dan Breyen
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March 31, 2023

I brought this up to Jira Support, and they said this is the way it works in the cloud and you have to manually refresh the pages when you change stuff to get pages to show the updated information.  

Nicolas Charpentier December 22, 2023

Hello @Dan Breyen 


I can assure you my colleagues have the auto-refresh, and I don't. 


There must be something auto-configured in my account I can't change.

0 votes
Alex Koxaras _Relational_
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March 29, 2023

Hi @Nicolas Charpentier 

Apart from the F5 button, there isn't another way to refresh the page. Jira works with async functions, meaning it returns a promise of something and not the actual something. On my instance, if you wait slightly you can see the comments update without doing anything.

Nicolas Charpentier March 30, 2023

Hello Alex,


My experience indicates the opposite. If a comment is updated every 15 seconds,

  • my colleague will see all of the changes. 
  • I won't see any change unless I refresh.

We are both admins of the platform. 

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