Auto add Request participants if poster is in certain group

Uros Arih July 29, 2022



basically a customer wants to know and see everytime someone from his company opens a ticket with us.

I made a group with all the employees from that company and tried to do an automation:

when issue created and if User is a customer and memberOf("company") then _____.

This is where I am having issues because there is no option to add "request participants" to an issue.



I tried with adding an  internal comment @emailOfCustomer in hopes that would add him as a participant but it does not.

I can send him an email but he wants to be able to add his own comments if needed...

I can "alert user" but he is not found, seems only admins/agents/ones with licence.


Any ideas what would be a good workaround here? Thanks in advance

1 answer

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Rilwan Ahmed
Community Leader
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July 29, 2022

Hi @Uros Arih ,

In native jira, there is no option for that. There is already a suggestion ticket which you can vote and watch

There are workaround using plugins.

1. Automation Lite for Jira plugin 

2.  Script Runner:

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