Are the StonikByte dashboard gadgets experiencing an issue?

Dan Driscoll
Contributor
March 18, 2024

I have one Jira Cloud instance where they are rendering fine. 

I have another where every one is returning this pink box error message: 

"There was an error verifying the jwt. Please contact your system administrator"

1 answer

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Answer accepted
Danut M [StonikByte]
Atlassian Partner
March 18, 2024

Hi @Dan Driscoll,

Thanks for contacting our support!

It turned out that the issue in question was specific to your Jira instance and a workaround was applied successfully. 

Danut

Dan Driscoll
Contributor
March 19, 2024

Thanks again Danut for the timely support yesterday!     

ataranenko
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March 25, 2024

@Danut M [StonikByte] 

Looks like I have the same issue in my instance. Is there any public information available in regard to fixing these issues?

Danut M [StonikByte]
Atlassian Partner
March 25, 2024

Hi @ataranenko,

If this happen in Jira Cloud, please try re-install the app by following these steps. All the existing app data will be preserved.

  • Go to Apps > Manage Apps

  • Click “Settings“ on the bottom of the page (under the apps list).

  • Check both option options Enable private listing and Enable Development Mode

  • Refresh the Manage apps page.

Thank you,

Danut Manda

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